So, I started comparing air fares for an upcoming trip–a trip I’ve taken before. Sticker shock time! I couldn’t believe the high price, considering basic fares plus “add-ons” like checked baggage, food, a pilot….
Meanwhile, I hear abouta study showing that air travel is worsening, based on four criteria: on-time records, handling of or losing bags, being bumped from a flight, and passenger complaints.
Let me get this straight. They’re slacking off on customer service and STILL increase their prices?!