Matt Senge,a man in Wilmington, Delaware, wanted to give a special Christmas gift. He booked rooms for two men, a woman, and her three kids at the Hotel du Pont. Then he wrapped the room confirmation in red ribbon and delivered it to the people at their home, under the Amtrack bridge. He wanted these homeless people to have a warm, safe Christmas night.
Enter the Hotel worse-than-Grinch. Management cancelled the ,duPontereservation three hours before check-in when they realized the people were homeless. They were worried that these people would rob and rape other guests!
On the bright side, the Christiana Hilton heard about it and offered ten rooms to the homeless, plus dinner, breakfast, and a hospitality room where they could relax rather than just having to stay in their rooms..
It’s reassuring to know that not everyone in the hospitality industry has closed minds and hearts.