Small Things Count

I saw on the consumer segment on TV news an invite to go to their website to learn how to write an effective complaint letter. It was so-so advice. Mr. Google led me to a better site–the Federal Trade Commission. They have great, specific advice on how to be heard when a company has done you wrong.

You should read their How to write an effective complaint letter for yourself to get a clear, detailed explanation. But here are the general steps they advise:

1. Be clear and concise.

1. State exactly what you want done.
2. Don’t write an angry, sarcastic, or threatening letter.
3. Include copies of relevant documents.
4. Include your name and contact information. 
5. Include your name and contact information. 

So, when something goes wrong with a business, contractor, or such, make yourself heard by writing them about your complaint. Just do it in such a way that they understand and are encouraged to make things right for you.