I must be missing some bit of information or ability to understand. Often things don’t seem,well, logical to me. Let me give you three examples.
#1–My TV-provider just installed a new type of box on my TV. The tech gave me one sheet of skimpy operating instructions, which left me with many questions. He referred me to the Help topics on the TV. After much trial and error, I found them (not much help). Included there are instructions to install the box myself rather than using a technician. My question is this: How do I get to “Help” or installation instructions if the box isn’t already installed and I know how to find what I need?
#2–When I phone in to the company handling my internet service so I can report a problem with my internet, I wait through “hold,” which includes a cheery reminder that I can get many of my internet problems solved by going to www.[and their address]. Which raises the question, How can I go to their website if my internet isn’t working?
#3–We have a local program to help the elderly and disabled with needed transportation. Qualifications limit a person’s income, and anyone living close to a bus line doesn’t qualify. Yet, a person must go to the agency’s office in person to apply, and they don’t provide transportation to the interview. Question: If I’m elderly or disabled, can’t afford a taxi, and don’t live near a bus stop, how can I get there to prove that I’m elderly or disabled?
Please, someone, explain this to me.
[If you have run across similar Catch-22s, I’d love to hear about them. I can’t be the only confused person out here.]