I was dreading going to Costco alone. I had heavy items to pick up (darned dog eats too much!) and no one to go with me to help. I rolled through the door in my scooter, wheeling a forearm-guided basket beside me, when I was accosted by a Costco employee who inquired about my need for help. I told him I’d get the small things and then ask for help on the big items. He wouldn’t hear of it. He found out what I wanted, then, once I gave in, he grabbed the basket and invited me to join him. Because he knew where everything was located, he made short work of my list. This was the least time I’ve ever spent in there. Meanwhile, we chatted like old friends. He brought the basket to check-out, helped to process the items, pushed the cart to the door, and told the receipt-checker there that I could use some assistance out. He bid me farewell and made me promise to ask for help anytime I needed it.
From there, I was approached by another, equally friendly employee who took my cart to my car and loaded it. He, too, reminded me that they were there to be of service.
I admit that I’m bad at asking for help. It wounds my independent spirit. However, although I hate shopping of all sorts, that very short trip was actually pleasant. I wouldn’t have expected that from a store as big and ware-housey as Costco. I’m comfortable going back for my next (yuk!) shopping trip.
At this point, Costco employees are my heroes! They know how to treat people with kindness and without condescension.
I’ve read a number of good things about Costco, and it’s good to hear it on a local level. Since weekends are so-o-o-o busy there, having that kind of help was fantastic!
I wouldn’t dare try to go there on a weekend! I mentioned Costco because it’s always the complaints people hear about, seldom the good stuff. With so much negative going on in the world (WILL THOSE POLITICAL ADS NEVER END???!!!), I like to emphasize an island of positive.